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Basic Information

Position Title: Membership Manager
Division: Development
Department: Membership

Supervisor’s Title: Director, Radio, Development & Communications
Exempt, Full-Time

 

Purpose of Position

The Membership Manager leads the station’s Membership team, overseeing membership fundraising and donor relations.  This includes the following programs: on-air pledge drives, direct mail, monthly giving, telemarketing, employee giving programs, data management, customer service, member acknowledgements and membership operations. 

This person will continually assess member program with the goal of continual improvement to meet organizational needs. 

Minimum Job Specifications (Knowledge, Skills, Abilities and Attitudes)

  • Five years (full-time) experience in direct response fundraising including data management, on-air pledge drives, strategy, copy writing, testing and managing member databases.  Two of these years must also include supervisory and budget management experience.
  • Strong organization, time management, teamwork and prioritization skills.
  • Ability to lead, inspire and work constructively with colleagues in a creative, collaborative, multi-unit, multiple project environment.
  • Skill in change management, including creating efficiencies and implementing new and

emerging technologies.

  •  Demonstrated ability to successfully manage multiple projects and competing priorities.
  • Oriented to innovation, problem solving, teamwork, systematic thinking, and the constant pursuit of improvement.
  • Must thrive in a fast-paced working environment, take initiative and balance multiple

priorities with speed and accuracy.

  • Enthusiasm for the mission of WKNO and public media.

 

Preferred Position Requirements (Knowledge, Skills, Abilities and Attitudes)

  • Demonstrated proficiency working with database, spreadsheet, word processing and other software programs.  Prefer experience with MemSys membership software.
  •  Excellent communication and customer service skills.
  •  Demonstrated ability to work well with diverse personalities and varying levels of

 knowledge/experience.

  •  Demonstrated ability to successfully manage multiple projects and competing priorities.
  •  Oriented to innovation, problem solving, teamwork, systematic thinking, and the constant pursuit of improvement.
  • Must thrive in a fast-paced working environment, take initiative and balance multiple priorities with speed and accuracy.
  • Enthusiasm for the mission of WKNO and public media.

 

 Preferred Position Requirements (Knowledge, Skills, Abilities and Attitudes)

  •  Experience in fundraising for public radio and television.
  •  College Degree.
  •  MemSys database skills.
  • At times may have to lift up to 25 pounds.

Apply in writing to: Deb Smith, Executive Assistant
WKNO
7151 Cherry Farms Road
Cordova, TN  38016
E-mail:  dsmith@wkno.org

Please submit name of posting website with information.
Open until filled – EEO – No Phone calls please


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