Basic Information Position 

Title: Donor Support Officer 

Division: Development 

Department: Membership 

Supervisor’s Title: Membership Manager

Full-time Position with Overtime 

Purpose of Position 

Under the direction of the Development Director and Membership Manager, carry out Membership activities in the areas of fundraising and donor services. 

Basic Duties/Responsibilities

• Assist with premium acquisition and fulfillment. 

• Provide superior customer service to make donor inquiries and requests. 

• Prepare member mailings including donor acknowledgments and gift fulfillment. 

• Serve as Pledge Coordinator during on-air campaigns as scheduled. 

• Work with various vendors, maintain department inventory, track expenses, and process departmental invoices. 

• Work flexible shifts including nights and weekends during fundraising periods. 

• Computer entry, and research of donor data. 

• Work cooperatively with others to further the mission and goals of WKNO. 

• Other job-related functions as assigned. 

• Perform all duties in accordance with WKNO policies.

Minimum Job Specifications 

• Minimum 1-3 years’ experience required in CRM Data Base, Microsoft Office Suite, Excel spreadsheet, record keeping, clerical and customer service. 

• Excellent oral and written communication skills (including telephone and e-mail). 

• Computer skills and willingness to learn software required 

• Good organizational skills and attention to detail a must. 

• Excellent public relations skills required. 

• Inventory control experience helpful. 

• At times may have to lift up to 40 pounds

Apply in writing to: 

Holly Clark (accounting@wkno.org) 

WKNO Business Manager 

7151 Cherry Farms Road 

Cordova, TN 38016